What is eCare? eCare is a comprehensive HelpDesk service application, which provides your OIT support personnel with a method to help you resolve computer problems or work through 'How To' situations from a remote location. It performs functions such as interactive messaging with support agents, system analysis tools, and remote assistance applications.

What does this mean to me? WITH YOUR PERMISSION, remote access will allow your support agent to view and/or take control of your system. In many cases this can eliminate the need for an on-site service call, and gets you the service and resolution you need in a timely manner.

How do I access eCare? eCare can be accessed by clicking on the following link: http://ecare4a.netopia.com/caesoit/

What are the requirements for eCare? eCare requires the use of Microsoft Windows and Microsoft Internet Explorer version 5.5 or higher. In order to fully utilize the remote access features of eCare, a high-speed internet connection is necessary. If you do not have Internet Explorer 5.5 or higher, your browser will appear in Red below. If this is the case, please visit the link shown below to obtain the latest version. If your browser shows up in green, your version is up to date.

NOTE If you are running Windows XP with Service Pack 2 installed: Service pack 2 for Windows XP has been known to cause problems with the initial installation of the remote access software. To enable a work-around for this issue, please follow the instructions below.

In Internet Explorer, go to "Tools"--> "Internet Options" --> "Security"; then click on the "Custom Level" button. Once the "Security Settings" box appears you will scroll down and check the radio button for "Enable" under the "Run ActiveX controls and plug-ins." Select "OK" to close the "Security Settings" box; then select "Apply" and "OK" to return to your browser. Below is a picture of the "Security Settings" box. Once that is done, you should click "Yes" to install the controls from the website. This setting only needs to be changed for the initial remote control install; once installed you should then return to the "Security Settings" box and select "Reset" to restore the default settings.